TECH
SUPPORT
Your systems, looked after. Monitoring, maintenance, and peace of mind.
Talk to Us About SupportSoftware doesn't stop needing attention after launch. Servers need monitoring. Dependencies need updating. Security patches need applying. Users need help. And when something breaks at 2am, someone needs to fix it.
Our Tech Support service keeps your systems running smoothly — whether we built them or not. From basic monitoring and maintenance to fully managed infrastructure, we offer tiered support that scales with your needs.
Five Pillars of Support
Everything your production systems need to stay healthy, secure, and performing — from proactive monitoring to strategic consultancy.
Monitoring & Incident Response
Proactive monitoring of your applications, servers, and infrastructure. We catch problems before your users do.
- Uptime monitoring and alerting
- Performance monitoring and anomaly detection
- Incident response and resolution
- Post-incident reporting and root cause analysis
- Escalation procedures and SLA-backed response times
Maintenance & Updates
Keeping your software healthy, secure, and up to date.
- Security patches and vulnerability management
- Dependency updates and compatibility testing
- Framework and library upgrades
- Database maintenance and optimisation
- SSL certificate management and renewal
Security First
Patches applied, vulnerabilities closed.
Always Current
Dependencies and frameworks kept up to date.
Database Health
Optimised queries, clean indexes, reliable backups.
Hosting & Infrastructure Management
We manage your cloud infrastructure so you don't have to.
- Cloud platform management (AWS, GCP, Vercel, Azure)
- Scaling and capacity planning
- Backup management and disaster recovery
- Cost optimisation — we actively manage your cloud spend
- Infrastructure costs billed at cost + 10% management fee
Multi-Cloud
AWS, GCP, Vercel, Azure — we manage them all.
Scale on Demand
Capacity planning that grows with your business.
Cost Transparent
Infrastructure at cost + 10%. No hidden markups.
Change Requests & Improvements
Small changes, bug fixes, and iterative improvements — handled within your retainer without the overhead of a full development sprint. The number of change requests depends on your tier. Larger changes are scoped as development sprints.
How it works: Submit a request, we scope it, and if it fits within your tier's allocation, we build and deploy it — no extra cost, no fuss.
Quick Turnaround
Small fixes deployed without sprint overhead.
Iterative Improvements
Continuous refinement within your retainer.
Scalable Scope
Larger changes scoped as dedicated sprints.
Technical Consultancy
Ongoing access to our technical team for advice, architecture reviews, and strategic guidance. Available as part of higher tiers or as a standalone day-rate.
- Architecture reviews and recommendations
- Technology strategy and roadmap planning
- Vendor and platform evaluation
- Direct access to senior engineers and architects
"Think of it as having a CTO on retainer — without the salary."
Whether you need a second opinion on an architecture decision, help evaluating a vendor, or guidance on where to invest in your technology stack — our senior team is a call away.
Choose Your Level of Support
Three tiers designed to match your stage of growth. All include monitoring, maintenance, and direct access to our engineering team.
Essential
The foundation. Monitoring, maintenance, and peace of mind for production systems.
- Hosting and infrastructure monitoring
- Security patches and dependency updates
- 1 change request per month
- Next business day response SLA
- Monthly uptime report
Growth
For growing teams that need faster response, more flexibility, and strategic input.
Everything in Essential, plus:
- 3 change requests per month
- Performance reporting and analytics
- Quarterly roadmap review
- 4-hour response SLA
Scale
Full-service support for mission-critical systems. Priority access, unlimited changes, proactive optimisation.
Everything in Growth, plus:
- Unlimited change requests
- Priority support with dedicated Slack channel
- Monthly strategy call
- 2-hour response SLA
- Proactive performance optimisation
All tiers are rolling monthly contracts. Infrastructure costs are billed separately at cost + 10%. Need something bespoke? Let's talk.
Built for Teams Who
Need to Focus on Their Business
Production Software Teams
Businesses running production software that needs to stay up and secure.
No In-House DevOps
Companies without an in-house DevOps or infrastructure team.
Compliance Requirements
Organisations with compliance requirements around system uptime and security.
Business-First Focus
Teams who'd rather focus on their business than managing servers.
Vindico Development Clients
Vindico development clients transitioning from the Build phase to the Evolve phase — a natural next step to keep your investment protected and improving.
Whether We Built Your System
or Someone Else Did
We can keep it running. Monitored, maintained, secure, and optimised — so you can focus on what matters.
Talk to Us About Support